Terms of Service

Last updated: June 2026

These terms govern all services provided by The Digital Workshop Co. ("we", "us") to our customers ("you"). By engaging our services, creating an account, or subscribing to a plan you agree to these terms. They apply both to our done-for-you design and build projects and to our self-serve website builder("Studio").

1. Services

Done-for-you projects. We provide website design, development, and hosting as agreed in your project proposal or scope document. The specific deliverables, timeline, and pricing are confirmed in writing before work begins. Any changes to agreed scope may affect the timeline and cost; we will notify you before proceeding.

Studio (self-serve). Studio lets you generate, edit, publish, and host a website yourself using our online tools, including AI-assisted drafting of layouts, copy, and images. Studio is provided on a subscription basis as described at checkout. Features, templates, and limits may change as we improve the product.

2. Payment terms

Projects. Done-for-you projects require a 50% deposit before work commences. The remaining balance is due on or before the agreed launch date. Invoices are due within 14 days of issue. Late payments may result in work being paused, and we reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

Subscriptions.Studio plans and hosting/care plans are billed in advance on a recurring basis (monthly or annually, as selected at checkout) via our payment processor, Stripe. By subscribing you authorise us to charge the applicable fee, plus VAT where it applies, to your payment method at the start of each billing period until you cancel. We may change subscription pricing on renewal with at least 30 days' notice; the new price applies from your next billing date. If a payment fails we may retry it and may suspend the service until the account is brought up to date.

3. Refunds & your right to cancel

14-day satisfaction guarantee. If you are not happy with a new website project or Studio subscription, you may request a full refund within 14 days of your first payment by emailing us. This is in addition to any rights you have under consumer law.

Consumer cooling-off period. If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you 14 days from purchase to cancel a contract for digital services and receive a refund. Where you ask us to begin providing the service (for example, generating or publishing a site) during this period, you acknowledge that you may lose the right to cancel once the service has been fully performed, and that you will be charged for what you have used up to the point of cancellation.

After 14 days. Subscriptions renew automatically until cancelled. You can cancel at any time and your plan will remain active until the end of the period you have already paid for; we do not provide pro-rata refunds for partial periods unless required by law. Once a done-for-you project has been completed and delivered, the one-off build fee is non-refundable, but you keep ownership of what we built (see section 4).

4. Ownership & your content

Your content.You retain ownership of your domain name and of all content, copy, images, logos, and other materials you provide, upload, or generate through Studio ("Your Content"). You grant us a non-exclusive licence to host, store, process, and display Your Content solely to provide the service. You are responsible for ensuring you have the rights to use Your Content and that it does not infringe anyone else's rights or break the law.

Done-for-you work. Upon receipt of final payment, ownership of the completed website design and code transfers to you. We retain the right to display the work in our portfolio unless you request otherwise in writing before project sign-off.

AI-generated material. Studio uses third-party AI providers to help draft layouts, copy, and images from the prompts you give. AI output can be inaccurate or unintentionally similar to existing material; you are responsible for reviewing it before you publish. We make no warranty that AI-generated content is original, accurate, or fit for a particular purpose.

5. Acceptable use

When using Studio or any site we host for you, you must not publish or distribute content that is unlawful, defamatory, obscene, hateful, infringes intellectual property or privacy rights, promotes fraud or malware, or that we reasonably consider harmful or abusive. You must not attempt to gain unauthorised access to our systems, probe or test our security without permission, scrape the service, resell it, or use it to send spam or to place excessive load on our infrastructure.

We may, at our discretion, suspend your account, take down a published site, or remove specific content if we reasonably believe it breaches these terms or the law, or if we are required to by a third party with a valid legal complaint. Where practical and lawful we will tell you first and give you a chance to put things right; where the breach is serious or urgent we may act immediately.

6. Intellectual property complaints & takedowns

If you believe content published through our service infringes your copyright, trademark, or other rights, email us at sam@thedigitalworkshopco.comwith the words "IP complaint" in the subject line. Please identify the content, the right you say is infringed, and your contact details, and confirm that your complaint is made in good faith. We will review valid complaints promptly and may remove or disable access to the content while we investigate.

7. Data protection

How we handle personal data is set out in our Privacy Policy. Where you use Studio to collect personal data from visitors to your own site (for example through a contact form), you are the data controller for that data and we act as your data processor: we will only process it to provide the service and on your instructions, and we will keep it secure. If you need a separate data processing agreement, contact us.

8. Hosting & fair use

Where we provide hosting, services are subject to our Hosting & Care Terms. Hosting is provided for standard business websites. We reserve the right to suspend hosting for sites that violate applicable laws, generate excessive resource usage, or are used for spam or malicious activity.

9. Service levels

We aim to keep hosted websites available 99.9% of the time, excluding scheduled maintenance windows. We will notify you of planned maintenance in advance where possible. We are not liable for downtime caused by third-party infrastructure providers (Vercel, Supabase, DNS providers, etc.).

Support requests are typically responded to within 1 business day. Response times for Care plan clients are defined in the Hosting & Care Terms.

10. Cancellation & suspension

You may cancel a Studio or hosting/care subscription at any time from your account or by writing to us; it will remain active until the end of the period you have paid for. Either party may terminate a monthly hosting or care plan with 30 days' written notice. Project engagements may be cancelled by either party with 14 days' written notice; any work completed to the point of cancellation is billable at our day rate.

We may suspend or terminate your account for non-payment or for a breach of section 5 (Acceptable use). See our Website Ownership & Cancellation Policy for details of what happens to your site and data on cancellation, including how to export your content.

11. Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability to you for any claim arising from our services is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, consequential, or loss-of-business damages. The service is provided "as is"; we do not warrant that it will be uninterrupted or error-free.

12. Changes to these terms

We may update these terms from time to time. If we make a material change we will give reasonable notice, for example by email or a notice in your account. Continuing to use the service after a change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

The Digital Workshop Co.
Email: sam@thedigitalworkshopco.com